PRIVACY POLICY

1. Overview

SureGo Travel and Tours ("SureGo," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you access our website, communicate with us, or use any of our travel, visa assistance, or concierge services.

This policy applies to all clients, corporate partners, website visitors, and individuals who interact with SureGo Travel and Tours through our website, email, messaging platforms, payment channels, or third‑party booking systems.

This policy is implemented in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and other applicable laws and regulations.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described.

2. Information We Collect

We collect only the information necessary to provide travel services, fulfill legal requirements, and maintain secure business operations.

Personal Identification Information

This includes information used to verify your identity and complete travel bookings.

• Full legal name as reflected on passport

• Date of birth for airline and immigration compliance

• Nationality and citizenship for visa and entry requirements

• Passport number, expiration date, and issuing country

• Government‑issued identification when required for verification

This information is required by airlines, hotels, embassies, and immigration authorities.

Contact Information

This allows us to communicate important travel updates and confirmations.

• Email address for itineraries, confirmations, and official communication

• Mobile number for urgent travel notifications and coordination

• Billing address for payment verification and fraud prevention

Travel Information

This includes information necessary to arrange and manage your travel.

• Flight reservations and airline preferences

• Hotel reservations and room preferences

• Tour, transport, and activity bookings

• Visa application information and supporting documentation

• Special assistance requests such as mobility or medical needs

Payment Information

This includes limited information necessary to confirm payments.

• Billing name and billing address

• Payment confirmations and transaction references

SureGo Travel and Tours does not store complete credit card details. Payments are handled by secure third‑party providers compliant with financial security standards.

Technical and Website Usage Information

When you use our website, certain technical information may be automatically collected.

• IP address for security and fraud prevention

• Browser type and device type for website compatibility

• Pages visited and activity for service improvement

• Cookies to maintain website functionality and preferences

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

• Processing airline, hotel, tour, transport, and visa bookings

• Issuing tickets and travel confirmations

• Communicating booking updates and travel advisories

• Providing customer support

• Complying with immigration, aviation, and government requirements

• Processing payments and preventing fraud

• Improving our services and website functionality

• Meeting legal and regulatory obligations

4. Sharing of Personal Information

We only share necessary information with relevant travel service providers, including:

• Airlines and airline reservation systems

• Hotels and accommodation providers

• Tour operators and transport providers

• Visa processing centers and embassies

• Insurance providers

• Payment processors

• Government and immigration authorities when required by law

We do not sell, rent, or trade personal information.

5. Data Protection and Security

We implement appropriate administrative, physical, and technical safeguards to protect personal information, including:

• Secure systems and password‑protected access

• Restricted employee access

• Secure communication channels

• Use of trusted service providers

While we take reasonable steps to protect data, no online system is completely secure.

6. Data Retention

Personal data is retained only as long as necessary for:

• Completion of travel services

• Legal and accounting compliance

• Business and audit requirements

After this period, data is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion where legally permitted

• Withdraw consent

Requests may be submitted to:

Email: [email protected]

8. Cookies Policy

Our website uses cookies to improve functionality, security, and user experience. You may disable cookies in your browser settings.

9. Third‑Party Websites

Our website may contain links to third‑party websites. SureGo Travel and Tours is not responsible for their privacy practices.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page.

CONTACT INFORMATION

SureGo Travel and Tours

Email: [email protected]

Privacy Officer: [email protected]

Phone: +63 992 323 0088

WEBSITE TERMS OF USE

1. Acceptance of Terms

By accessing or using this website, you agree to comply with these Terms of Use.

If you do not agree, please discontinue use of the website.

2. Website Purpose

This website is intended to provide:

• Travel information

• Travel booking services

• Corporate travel support

• Concierge travel services

Unauthorized or unlawful use is strictly prohibited.

3. Intellectual Property

All website content, including but not limited to:

• Logo

• Branding

• Text

• Itineraries

• Graphics

• Website layout

is the exclusive property of SureGo Travel and Tours and protected by intellectual property laws.

Unauthorized reproduction or distribution is prohibited.

4. Accuracy of Information

While we strive for accuracy, SureGo Travel and Tours does not guarantee that:

• Prices remain unchanged

• Airline schedules remain fixed

• Visa requirements remain unchanged

Travel information may change without notice.

5. Third‑Party Suppliers

SureGo Travel and Tours acts as an intermediary between clients and third‑party suppliers.

We are not responsible for:

• Airline cancellations or delays

• Hotel operational issues

• Tour operator service failures

• Government travel restrictions

6. Limitation of Liability

SureGo Travel and Tours shall not be liable for indirect or consequential damages arising from travel disruptions beyond our control.

Our liability is limited to the amount of service fees paid directly to SureGo Travel and Tours.

7. Governing Law

These Terms are governed by the laws of the Republic of the Philippines.

Legal disputes shall be resolved in Philippine courts.