PRIVACY POLICY
1. Overview
SureGo Travel and Tours ("SureGo," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you access our website, communicate with us, or use any of our travel, visa assistance, or concierge services.
This policy applies to all clients, corporate partners, website visitors, and individuals who interact with SureGo Travel and Tours through our website, email, messaging platforms, payment channels, or third‑party booking systems.
This policy is implemented in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and other applicable laws and regulations.
By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described.
2. Information We Collect
We collect only the information necessary to provide travel services, fulfill legal requirements, and maintain secure business operations.
Personal Identification Information
This includes information used to verify your identity and complete travel bookings.
• Full legal name as reflected on passport
• Date of birth for airline and immigration compliance
• Nationality and citizenship for visa and entry requirements
• Passport number, expiration date, and issuing country
• Government‑issued identification when required for verification
This information is required by airlines, hotels, embassies, and immigration authorities.
Contact Information
This allows us to communicate important travel updates and confirmations.
• Email address for itineraries, confirmations, and official communication
• Mobile number for urgent travel notifications and coordination
• Billing address for payment verification and fraud prevention
Travel Information
This includes information necessary to arrange and manage your travel.
• Flight reservations and airline preferences
• Hotel reservations and room preferences
• Tour, transport, and activity bookings
• Visa application information and supporting documentation
• Special assistance requests such as mobility or medical needs
Payment Information
This includes limited information necessary to confirm payments.
• Billing name and billing address
• Payment confirmations and transaction references
SureGo Travel and Tours does not store complete credit card details. Payments are handled by secure third‑party providers compliant with financial security standards.
Technical and Website Usage Information
When you use our website, certain technical information may be automatically collected.
• IP address for security and fraud prevention
• Browser type and device type for website compatibility
• Pages visited and activity for service improvement
• Cookies to maintain website functionality and preferences
3. How We Use Your Information
Your information is used strictly for legitimate business purposes, including:
• Processing airline, hotel, tour, transport, and visa bookings
• Issuing tickets and travel confirmations
• Communicating booking updates and travel advisories
• Providing customer support
• Complying with immigration, aviation, and government requirements
• Processing payments and preventing fraud
• Improving our services and website functionality
• Meeting legal and regulatory obligations
4. Sharing of Personal Information
We only share necessary information with relevant travel service providers, including:
• Airlines and airline reservation systems
• Hotels and accommodation providers
• Tour operators and transport providers
• Visa processing centers and embassies
• Insurance providers
• Payment processors
• Government and immigration authorities when required by law
We do not sell, rent, or trade personal information.
5. Data Protection and Security
We implement appropriate administrative, physical, and technical safeguards to protect personal information, including:
• Secure systems and password‑protected access
• Restricted employee access
• Secure communication channels
• Use of trusted service providers
While we take reasonable steps to protect data, no online system is completely secure.
6. Data Retention
Personal data is retained only as long as necessary for:
• Completion of travel services
• Legal and accounting compliance
• Business and audit requirements
After this period, data is securely deleted or anonymized.
7. Your Rights
You have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion where legally permitted
• Withdraw consent
Requests may be submitted to:
Email: [email protected]
8. Cookies Policy
Our website uses cookies to improve functionality, security, and user experience. You may disable cookies in your browser settings.
9. Third‑Party Websites
Our website may contain links to third‑party websites. SureGo Travel and Tours is not responsible for their privacy practices.
10. Policy Updates
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page.
CONTACT INFORMATION
SureGo Travel and Tours
Email: [email protected]
Privacy Officer: [email protected]
Phone: +63 992 323 0088
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